Frequently Asked Questions
How do I get the apps?
The apps can all be downloaded on the App Store or Google Play store. All apps require some set up for new brands prior to being able to use them.
If ZippyYum apps are not yet set up for your brand, please get in touch with us to get started and for more information. We would love to work with you and custom tailor our solutions for your needs since ZippyYum apps are customized for each brand and franchise.
How do I get a thermometer and GoLabel printer?
GoTemp and GoOps are both paired with their corresponding hardware counterparts (GoTemp Thermometer and GoLabel printer). Hardware can be purchased through your brand’s franchisee portal or directly from ZippyYum.
Is there a monthly fee?
Pricing schedules will vary from brand to brand and product to product, since all ZippyYum apps are customized for each restaurant.
In some cases fees are covered by Franchisor headquarters and in some cases fees are paid directly on a monthly or annual basis directly by franchisees.
Why is there a monthly fee?
Unlike many other solutions, ZippyYum products are not a one-and-done project. The ZippyYum team works tirelessly to continuously update products, lot codes, suppliers, and integrate more features into our apps.
Monthly fees cover our ongoing maintenance and curated materials which we push directly into the apps free of charge with each update. Not to mention our support is always free of charge. Monthly fees also cover your cloud storage, which is used in a variety of different ways to keep your inventory, temperature log, and operations data safe and secure.
What type of device do I need?
All ZippyYum apps are compatible with iOS and Android devices. GoVentory and GoTemp can run on a mobile phone or a tablet, while GoOps requires a tablet.
Ideally, we always recommend the purchase of one of each device, a mobile phone for taking inventory and temperatures and a tablet which remains on a stand in your prepping area in the back of the restaurant.
If you need more specific product recommendations, feel free to check out our knowledge base!
Does the GoTemp bracket fit any device?
Yes. GoTemp ships with several different bracket sizes including an adjustable bracket for larger phones or phones with cases. If you’d like to mount GoTemp on a tablet, a larger, tablet-size mount is available for purchase separately.
What type of labels does GoLabel use?
GoLabel is compatible with any 2″ direction thermal label. You can continue using your preferred label type whether its a standard white label or a high-end dissolvable label since we’ll never restrict you to using a specific label vendor.
Due to popular demand, ZippyYum now offers economical labels that won’t leave residue on your food pans at one of the lowest prices you’ll find. Check them out in our online shop.
Does GoOps come with a tablet or stand?
No. By purchasing GoOps and GoLabel, you’ll receive a subscription to the app and the GoLabel printer.
While we don’t sell tablets or stands, there are many available online and in stores for a very reasonable cost. If you are concerned about theft or tampering of your tablet, we recommend a locking stand which can be secured to the wall or prepping table. If you need specific help with stand recommendations check out our details articles on these topics in the GoOps knowledge base.